Latest news

latest news

dr Anne Dilukshika Fernando joins our practice

Dr Anne Fernando has joined the Gardens Medical Group and will be offering appointments from the 13/01/2025.

Appointments can be made by phoning the practice on 02 6021 3555 or via Hotdoc.

She has four years experience in emergency medicine working in the Campbelltown Hospital in Western Sydney. She has previously worked in Sri Lanka in the fields of obstetrics and gynaecology, general medicine and emergency medicine.

She has special interests in women’s health, adult medicine, chronic diseases and children’s health.

Christmas hours

Gardens Medical Group wishes all our patients & their families a Merry Christmas and Safe & Happy New Year.

Our Clinic will be open the following hours over this period:

Christmas Eve 24th Dec:

Clinic Hours 8am - 5pm

Extended Hours 5pm - 7pm

Boxing Day 26th Dec:

Extended Hours 9am - 12pm

New Years Day 1st Jan:

Extended Hours 9am - 12pm

Please note that we will be CLOSED on Christmas day the 25th of December.

albury tms now consulting at Gardens Medical

Albury TMS has joined Gardens Medical Group to offer patient's all required services surrounding TMS Treatment.

Albury TMS is operated by Psychiatrist Dr Peter Farnbach and uses Repetitive Transcranial-Magnetic-Stimulation (rTMS)

Repetitive Transcranial Magnetic Stimulation (rTMS) is a recognised treatment for depression and other neurological conditions. Clinical studies have demonstrated the effectiveness of TMS in the treatment of depression, particularly in patients who have not responded well to anti-depressant medication.

TMS is a non-invasive treatment delivered by an external magnetic coil placed lightly touching the scalp. The coil sends repetitive electromagnetic pulses to stimulate neuron activity in specific surface areas of the brain that regulate mood.

TMS is a recognised treatment for depression by the Royal Australian and New Zealand College of Psychiatrists.

Referrals can be sent to E: alburyTMS@thegardensmedical.com.au

gardens medical is now on Facebook!

Gardens Medical Group now has a brand new facebook page.

We will endeavour to update any clinic changes onto this page for your convenience.

Please follow to stay up to date with our practice. Please be aware the linked page is the only page our clinic has.

booking & preparing for phone consults

Most GPs practicing at Gardens Medical Centre are available for telephone consults.

All phone consults must be booked via Hotdoc with reception unable to make these appointments.

Ensure that you provide the correct phone number at time of booking, so that your doctor can get in touch at the right time.

How to prepare for a telephone appointment:

· Try to be prepared, with a short list of what you need to discuss. If you have booked a standard appointment, these are 15 minutes long. That gives us about 10-12 minutes to discuss your problem before we need to spend time writing notes, and ordering tests or prescriptions for you.

· At the time of your appointment, try and find somewhere quiet to sit where you can hear, and be heard. Please don't try and talk to us on the car system, or in a noisy space.

· Wait for our call! Just like in real life, we are definitely going to run late sometimes. If we're a few minutes late, please be patient. If we're more than 15 minutes late, call the surgery and get our (wonderfully reliable) receptionists to check on things for you - a GP's day rarely goes to plan and there are lots of reasons why we may be running late.

· If you need prescriptions, tests, or referrals to other health care professionals, your doctor can arrange to send these on your behalf directly where they need to go.

Payment details are required at the time of booking a phone consultation.

we welcome dr carlo ilagan

We are pleased to announce Dr Carlo has joined our clinic this month after relocating from Sydney.

He has over 5 years experience as a GP and looks forward to providing care to our local community.

Appointments are available to be booked on Hotdoc or alternatively you can call the clinic on 02 6021 3555.

we say goodbye to dr robab sahaf

We regret to inform our patients that Dr Robab Sahaf will be finishing up her time with us in April, as she is relocating.

We appreciate and thank her for all the dedicated work with us over the last 3 years and wish her and her family all the best in their new location.

flu clinic vaccinations

The 2024 Flu Season is upon us with vaccines now available.

Our Flu Clinic has opened and each week more appointments will be opened as we receive availability of stock.

All appointments are available to be booked on Hotdoc and will show availability based on stock levels.

Alternatively you can call the clinic on 02 6021 3555 for any questions.

Extended hours clinic

Our Extended Hours Clinic will now be operating from Level 3.

For more information please call the clinic on 02 6021 3555

Alternatively you can visit the 'After Hours' tab above.

my medicare

Introducing My Medicare, a new Federal Government initiative aimed at encouraging patients to officially register their primary care provider. It is voluntary and free to register.

We strongly urge patients who have a longstanding relationship with a GP at the Gardens Medical Group to enrol in My Medicare.

As part of your My Medicare registration, your chosen practice and GP will appear on your My Health Record. This will make sure all health professionals you see – for example, at a public hospital – will know who to talk to about your regular care.

Evidence shows that seeing the same GP and healthcare team regularly leads to better health outcomes. Seeing your GP regularly and formalising the relationship you have with your GP and general practice through My Medicare may lead to better health outcomes.

You’re eligible to register for My Medicare if you’ve had 2 or more face-to-face appointments at your regular practice in the past 24 months.

You can find more information at health.gov.au/mymedicare

we welcome back dr michele quigley

Gardens Medical Group are pleased to announce we will welcome back Dr Michele Quiqley from sabbatical leave on the 9th of April 2024.

Dr Quigley will be seeing her existing patients on Tuesday and Wednesdays.

As always appointments can be booked by calling the practice on: 02 6021 3555

feedback & reviews

We appreciate hearing about your experience with our clinic.

If you would like to leave a review, please follow the link below:

https://g.page/r/CW6Ojr_0u0_NEBM/review

patient experience survey outcomes

Overall, we find a high patient satisfaction level with our service.

The most common area our patients wish we could improve is waiting times. This is a real challenge because it is often difficult for patients (and also doctors) to know exactly how much time will be required for any one consultation.

We are, however, committed to try and improve the patient experience with waiting times, and particularly our communication to patients when doctors are running late. We always endeavour to let patients know of any extended wait times upon arrival, however patients may consider:

A standard appointment is 10 minutes and typically only one or two issues can be adequately addressed in this time. If you have multiple things to discuss, please book a long appointment.
Using the HotDoc app to check in when you arrive. The app can show you your place in the queue and give you a better idea of how long the wait might be.

We extend our appreciation to everyone who participates in our survey.

patient experience survey results

Happy 2024 to all our patients.

Here is a summary of our recent patient feedback survey. Thank you to everyone who has participated in this survey.

Overall, we are so pleased to find that most of our patients are very happy.

Our Albury Clinic:

81% are satisfied with their doctor consultations.

80% are satisfied with our staff.

83% are satisfied with our level of respect towards patients.

78% are satisfied with making appointments.

82% are satisfied with the warmth of our greeting.

Our Thurgoona Clinic:

94% are satisfied with their doctor consultations.

96% are satisfied with our staff.

95% are satisfied with our level of respect towards patients.

85% are satisfied with making appointments.

92% are satisfied with the warmth of our greeting.

Thank you again for your participation, your input means the world to us.

why we ask for 3 points of id

We understand that this can be frustrating, but it’s an important regulatory requirement for any accredited medical centre.

By ALWAYS checking three points of ID at the front desk, we ensure that the clinical staff access the correct patient file, and we can’t make any mistakes with prescriptions, immunisations, tests being conducted, or results being given to the wrong patient.

Remember though, if you prefer, you can give us your driver’s licence for ID if you’d like to avoid hollering your home address across the waiting room