Identification MUST be presented upon arrival of all appointments. Due to privacy reasons proof of identification is essential to confirm the correct patient is booked in and arriving. Forms of identification can be a Medicare Card, Drivers Licence, etc. Thank you for your understanding.

Routine and Telehealth (phone consultation) appointments can be made by ringing 6021-3555 or you can access our online appointments via this webpage by clicking on the "Book Online" tab located at the top right hand side of this page. Extended appointments are available if you feel you need more time with your doctor.  Please let the reception staff know if this is required. 

While every effort is taken for you to see your preferred Doctor sometimes this is not possible and another Doctor will be offered.  We do advise all patients to make routine appointments in advance to ensure the continuity of care with your preferred Doctor.

If there is an urgent problem please let us know so that we can see you as soon as possible.  If there are no appointments available there will always be a doctor or nurse to speak to so that the appropriate treatment is given.  Our policy is to see all sick children on the day requested. 

If patients are unable to attend an appointment, we appreciate as much notice as possible to cancel and reschedule the appointment.  A non- attendance fee of $85 will be charged for all non attendance appointments.

We are a teaching practice and as such you may be asked for permission to have a medical student or GP trainee sit in on a consultation. Refusal will in no way impact on your care.

We try to keep waiting times to a minimum but sometimes consultations take longer than expected and emergencies can occur. The reception staff will let you know if there is a long delay and can often give an approximate waiting time.

Home and Other Visits
Home visits are available for regular patients of the practice whose condition prevents them from attending the surgery.  Please ring in the morning so that a visit can be arranged.  As it is better to diagnose and treat in the surgery we ask you to come to the surgery if possible.

Care Outside Normal Opening Hours
If it is a medical emergency please ring 000 immediately.

For urgent medical issues please ring health direct on 1800 022 222 to speak with a nurse on call or present or ring the Albury Base Hospital Emergency Department on 02 6058 4444.


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